Oaknest helps its guests, clients and customers with easy returns and refunds under the policy. If you wish to return a product, you can do that within 48 hours of getting the product. If the time exceeds that, no returns or refunds requests will be entertained.
We like to mention here that returns should only be initiated if there is a visible defect or a big issue with the product. No returns should be entertained if you are, for example, not happy with the color of the product.
To make it precise, here are a few of the reasons for which we may accept the refunds:
If there is a manufacturing defect
If there is an issue with the function of the furniture
If there are any pest attacks on the furniture
If the built quality makes the product not worth using at all
If the product is not at all like shown in the picture
If you have received a totally wrong product, like receiving a chair when you ordered a table
If the product is deteriorated or is too old to be used
If the product breaks down during installation
If you receive a broken product after delivery
We shall not accept return requests if the problem is related to
Color or shade of the product
If you decide to buy another product
If the product comes without additional accessory
If you are not happy with the finish
If you are not happy with the polish
If you make your mind to not to buy the product on delivery
While we try to solve all your problems, we shall try to help you out if you have any issues with the product with reasons given in the ‘we shall not accept if’ section. You can always consult our customer care.
How To Issue Return And Refund?
If you want to return a product, you shall tell us within a 48-hour window. As a professional company, we take into consideration all your requests and stats. To do this, we shall advise you to tell us your issue in detail. The most common method is sending us an email. We also advise you to send us pictures and videos of the product if there is an issue with it.
Refunds
We try to process your refund after each and every calculation is calculated from your side. We issue refunds quickly but sometimes, bank delays can elongate the time frame of getting the refunds.
We should refund you through the same payment method that was used to pay for the product. If you want us to refund to a different payment account, you shall notify us at the beginning on the email with proper bank details, IFSC code and account number.
Cancellation Policy
Note that the refund process is initiated only if you have canceled or returned a product. The refund amount for the orders usually takes up to 7 to 10 days from the date when your refund is initiated through the online account from us. This may be refunded to the same card. This also depends on the most suitable circumstances which will be decided by the Oaknest platform.
Note that we are bound to deduct cancellation fees on the amount paid by you when we process or initiate the refund. If you have earned a cashback on the processed order, the cancellation will be deducted from the Oaknest credits. If you have used the cashback to order any other product, the amount will be deducted from the total refund amount of the product that is canceled.
If you have any issues related to our refunds, cancellation, or return policies, please write us at contact@oaknest.in.
Warranty Policy
We take immense pride in telling you that when you shop with us, you are not shopping for a product without a warranty. All of our products are covered under warranty.
On mattresses, we offer a standard one-year warranty on the whole product. This covers all damage done to the foam or the shape. This also covers if the mattresses deform or appear deteriorated.
After one year of purchase of the mattresses, the warranty will include 15 percent of the cost of the product. This may also differ and depreciate as per the standard norms of the company to be observed during that time. Note that there is no warranty for fabric or the cover of the mattresses. The final amount to be covered under the warranty is subjected to the price of the product on the website during that current time.
When it comes to furniture products, we offer 1 year of the standard warranty. This covers all types of manufacturing defects.
In the case of office chairs, we are providing 3 years of warranty. The suspensions of the chairs, the structure strength, the mechanism and the form are covered under this warranty.
We do not offer a warranty if any damage occurs during the shipping or installation of the product. If you want to know more about such types of damage, you can always check out our shipping as well as the returns and refunds section.
Our warranty claims and conditions keep on changing from time to time. Hence, we advise you to stay up to date with our warranty conditions from time to time.
In case you have any queries with our warranty products, you can write to us at contact@oaknest.in.