How can we help you?
Frequently asked questions
Being a full-fledged experienced furniture company, we are striving to provide our customers with the best quality furniture in the market. Our furniture is manufactured in state-of-the-art facilities and is crafted by professional craftsmen. You wont have a single doubt about the furniture quality. We also do testing and offer a warranty to assure that the furniture is worth your money.
You can buy products from our website without creating an account as a guest. But if you create your account, it will be easier for you and us to send you emails and notify you about your order status. Also by creating an account, you will be notified about the regular offers, subscription emails, promotions and discounts on the Oaknest website.
We are using encrypted modes of payment. This means that your money is safe with us. Your data and all provided information like passwords, OTPs, or bank info are always secured using the end-to-end transcription. This signifies that there is tenfold security and your money is always safe while you transact or place an order on Oaknest.
You can buy products from our website without creating an account as a guest. But if you create your account, it will be easier for you and us to send you emails and notify you about your order status. Also by creating an account, you will be notified about the regular offers, subscription emails, promotions and discounts on the Oaknest website.
Mostly, it takes around 10 to 15 days for the refund to be highlighted in your bank account. You may learn more about this in our refunds and returns section.
We are always open to clients who are willing to shop for bulk furniture with us. This is in regard to either furnishing a large space or an entire building. If you are looking for such a query, you can always send us an email at buybulk@oaknest.in. We always welcome suggestions and we shall look forward to reducing the pricing if anyone is looking for bulk orders, or if you want to know more about this can directly visit our buy in bulk page.
We can provide on a wholesale basis if the order quantity is large. We will share the rates when you approach us for a wholesale request. Do contact our customer care for any wholesale queries.
Being in the industry for decades, we have our manufacturing. We make custom products and also provide made-to-order furniture. This also means that we offer quality furniture directly to the end-customer, without using any mediator or a third-party stockiest. We develop and sell furniture and that is what our business is all about.
Seeing the ongoing pandemic issues, many cities or pin codes are not serviceable. This happens rarely but can happen with you. If you are facing such issues, you may contact us or arrange another address where service is deliverable. We suggest you always check the deliverable cities by adding your pin code during the check-out option on the Oaknest platform.
The warranty on our product differs for different products. For instance, the warranty on mattresses might be different from that of furniture. If you want to know more about our warranty, you can always check our ‘warranty’ page on our website
As a part of our motto of offering affordable furniture to people, we are always offering discounts and offers on our website. You might find the details about the discounts on the front feature page of our website. If there is no discount, then there is no offer going on during that time. When you check out, you can simply use the discount code to apply the offer. We also offer discounts to our customers who are regular users and who have subscribed to our website.
Have you any question? We're ready to help.